Reservations

 

Reservations

It's easy to view, modify or cancel your reservation online. Click here enter your surname and reservation number and follow the prompts.

IMPORTANT: If you have pre-paid your booking a cancellation fee will apply. Please refer to Is there a cancellation fee? for details.

There is no need to reconfirm your Avis reservation. However if you wish to view, modify or cancel your upoming reservation online here.

It is a condition of rental that at time of pick-up, the renter must present a physical Credit Card or Debit Card. See accepted cards and payment methods below.

• We accept the following Credit Cards: Visa, MasterCard and American Express.
• We accept the following Debit Cards: Visa and MasterCard ONLY.
• We do not accept a prepaid or reloadable stored value card, a travel money card or an EFTPOS card. Please note: some locations may accept a prepaid or reloadable stored value card as a final form of payment at the end of the rental – you are advised to enquire with the locations directly.
• We do not accept electronic payments with phones or contactless tap-and-go payment types.
• When paying by credit card or debit card a transaction fee of 1.29% including GST will apply on all charges at time of payment.

When you start your rental, a pre-authorisation hold will be placed on your credit or debit card for the duration of the rental. Please see What is the pre-authorisation for Avis vehicles? under Requirements For Renting for information regarding pre-authorisation hold amounts which will be placed on your card for the duration of your rental.

At selected locations and for selected dates and times, you have the option to Pay Now, where you pay for your rental at the time of booking to receive a discount on the daily base rate.

Special conditions and cancellation fees apply to Pay Now bookings.

Please find out more here. View Pay Now Terms and Conditions in Annexure D of Avis Terms and Conditions of Rental.

Yes we accept Visa and MasterCard debit cards. These cards must show the customer's name, signature and card number, with the applicable logo. Prepaid and Reloadable Debit cards and gift cards, as well as Travel cards and EFTPOS cards are not accepted.

Please note, a physical card must be presented. Avis does not accept cards presented on phones/watches and doesn’t allow contactless payment methods such as pay-wave.

Payments and pre-authorisations look different on your account when using a Debit Card. For more information, please see the Requirements for Renting.

When paying with a credit or debit card, a Card Transaction Fee of 1.29% will apply to any amounts paid by card. This is a processing fee that is charged by the card issuers to Avis.

The Rental Terms and Conditions vary by pick up location and country. Please check at time of booking for the terms and conditions applicable to your reservation.

For Australian rentals, please click here to review our standard Rental Terms and Conditions. 

An Avis Worldwide Discount (AWD) Number is a unique number assigned to an Avis account or program that identifies eligibility for contracted features or rates.

If you're a member of an organisation or company that partners with Avis, you may have access to a corporate AWD. Please check with your organisation for details.

You can enter your AWD under the Discount Codes section of the search form. We'll use this AWD number to calculate your rental rate and benefits.

Enter the coupon number under the Discount Codes section of the search form. The coupon value will be acknowledged with your reservation, however the value of the coupon will only be applied at the end of the rental.

At Avis we realise that plans can change so if your reservation has not been pre-paid, generally no cancellation fee will apply.

If you have pre-paid your booking a cancellation fee applies:

• If you cancel at least 24 hours prior to your scheduled pick-up time, there is a $82.50 (inc. GST) cancellation fee.  
• If you cancel within 24 hours prior to the scheduled pick-up time, there is a $165.00 (inc. GST) cancellation fee.
• If you fail to cancel your reservation prior to the pick-up time and do not collect the vehicle on the pick-up date, the entire pre-paid amount will be forfeited.   

If the value of your reservation is less than the cancellation fee, you will not be charged any further amount and will not be entitled to any refund.

Unless indicated otherwise at the time of booking, all rentals include unlimited kilometres. If you are booking a particular vehicle or rate which has limited kilometres you will be advised the kilometre allowance included per day and what the cost of additional kilometres is. 

There are select Avis locations that offer vehicle delivery. Please view the location information, or contact the pick-up location to check if this is possible.

There are select Avis locations that have a key drop box and allow returns outside of business hours. Please check at time of booking, view the location information, or contact the return location to check if this is possible.

Only those people whose names are recorded on the Rental Agreement may drive an Avis vehicle. Please proceed to the nearest branch to register an additional driver on your agreement. For more information on additional drivers including any applicable charges please click here.

Additional charges will apply if you return your vehicle at a later date or time. You can extend your rental online or contact the pickup location. You'll find the phone number on your Rental Agreement or you can search for your pickup location.

Avis does offer competitive corporate rates for businesses of all sizes.  To find out more information or register your interest click here.

It's easy to view your reservation online. Click here and enter your surname, reservation number and follow the prompts. If you don't know your reservation number, please contact your travel agent. Note it's not possible to amend bookings made through travel agents on our site.